“One of the issues for millennial today is that millennial because they spend so much time on devices, texting each other, they have a really hard time engaging people and treating people like they’re human beings” – Jeb Blount
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In my Smart Talk Episode 066 conversation with Jeb Blount you’ll hear about:
- The legendary customer experience of Lonnie
- The most important lessons from the 7 essential principles of customer engagement
- Why is so important to make business personal
People Love You
Today, we’ll learn what it takes to standout in the eyes of your customer and gain today’s competitive advantage. How does your company deliver extraordinary customer experiences? What do you do on a daily basis to provide your customers a legendary experience?
Jeb is a leading expert on how human relationships impact account management, customer experience, leadership and sales. He helps many of the world’s leading organizations accelerate revenue growth and profits through a focus on interpersonal relationships. People Love You: The real Secret to Delivering Legendary Customer Experiences is the third in a series of books and overall Jeb’s sixth book.
I first met Jeb when he was the Sales Guys over at quick and dirty tips and as soon as you hear him, you’ll know why I tapped him as an extraordinary person.
Jeb Blount, CEO of Sales Gravy, is a leading expert on how human relationships impact account management, customer experience, leadership and sales. He helps many of the world’s leading organizations accelerate revenue growth and profits through a focus on interpersonal relationships.
Under Jeb’s leadership, Sales Gravy has become a global leader in sales enablement solutions, including sales recruitment and staffing, sales on-boarding automation, custom sales training program development and delivery, and sales coaching. He is the author of six books, including People Buy You: The Real Secret to what Matters Most in Business, and was recently named one of the world’s 50 Most Influential Sales and Marketing Leaders by Top Sales Magazine, and in a March 2014 Forbes article, as one of the Top 30 Social Selling Influencers in the world.
“Two roads diverged in a wood, and I—I took the one less traveled by, And that has made all the difference.” –Robert Frost
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