“There is a tremendous unspoken prejudice against individuals who don’t know how to handle themselves on the table.” – Mary M. Mitchell
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In Smart Talk Episode 028 with Elizabeth Saunders you’ll hear about:
- She will explain the difference between manners and etiquette
- Learn what to do when you forget a someones name
- Table etiquette, which plate is your’s
- She will share her thoughts on lateness
The Complete Idiot’s Guide: Modern Manners Fast-Track
Several years ago I was invited to sit in on a training session delivered by my guest, Mary M. Mitchell. Well, as much as I hate to admit this, I arrived mid-session, and I chose to sit up front. I then preceded to take out my laptop and start taking notes. I didn’t think or even realize I had done anything wrong.
I came from a work culture where it was normal to put your laptop on the table and take notes. I had no idea my behavior was unmannerly—and to make it worse, Mary M. Mitchell, wasn’t just ordinary colleague, Mary is an internationally respected etiquette expert! I decided to invite Mary so you don’t find yourself in hot-water like I did.
Mary teaches individuals to be more professional so they can expand their careers and their organizations. She brings civility to life and life to civility. Mary Mitchell established The Mitchell Organization in 1989 as a locus for her growing professional activities as columnist, author, speaker, trainer, consultant, and coach. Ms. Mitchell’s nine books, including the bestselling The Complete Idiot’s Guide to Etiquette, have been translated into 11 languages.
Mary M. Mitchell teaches individuals to be more professional so they can expand their careers and their organizations. She brings civility to life and life to civility, and has been privileged to live and work on four continents.
Ms. Mitchell established The Mitchell Organization in 1989 as a locus for her growing professional activities as columnist, author, speaker, trainer, consultant, and coach. She is renowned for removing the starch from etiquette, a subject often perceived to be stuffy.
More than 50 major corporate clients have learned and profited from Ms. Mitchell’s cogent observation: “Your organization’s competitive advantage is directly related to the social skills of its employees.” As such, her work in the areas of customer and client services has met with acclaim from leading multinational service organizations. She is a pioneer in the relationship between wellness and behavioral choices, and successfully has woven fitness and mindfulness into many of her programs. Ms. Mitchell’s nine books, including the bestselling The Complete Idiot’s Guide to Etiquette, have been translated into 11 languages.
Ms. Mitchell is a frequent talk show guest and has appeared on “Good Morning, America,” “Today Show,” “CBS Early Morning,” and CNN, among others. “Nice Matters,” her weekly commentary on manners, ran on the Comcast network for 2 ½ years. Her work has been profiled in The Wall Street Journal, The New York Times, The Financial Times, Time Magazine, Newsweek, Money, and USA Today. Her twice-weekly newspaper column, “Ms.Demeanor,” ran for a decade in The Philadelphia Inquirer and was syndicated by King Features. She wrote the popular column, “Nice Matters”, for The Seattle Times for nearly three years. Currently she writes regular columns about modern etiquette for Reuters.com.
She is an avid athlete and lives happily on a floating home in Seattle with her husband. She is also a certified Zumba and aqua fit instructor.
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