Are you one of those people who has ever wished to be the best in your profession or professional role?
As I continue to improve and become a more efficient leader within the automotive industry and sales profession; as a whole, I’ve been fortunate to learn from the best in the business. My personal and professional mentor Andy Elliott has helped me become a great communicator. He is my most valued person.
In my role as an automotive sales representative, I apply these five skills every day. These five points are essential if you wish to make yourself the most useful person you can be to everyone and everything you encounter.
1. Master public speaking
This area is one that everybody should master. It will make a huge impact. It’s simple. Every verbal interaction with another individual is part of the definition of public speaking, or the “act of speaking face to face to a live audience.” Have you ever said, “Let me rephrase that”, or “Does that make sense”?
When we say either one of those statements, I believe, it’s because there is a lack of confidence that what we are saying to someone is being understood by the other person/persons. Are you a public speaker or do you see yourself? Are you a part of the public speaking profession? To master your communication skills, you must first accept that you will be a public speaker.
After accepting this, it’s time to go to work on becoming confident with how you speak. The more effective you are with how you speak and communicate with others will create so much self-confidence that you start seeking out opportunities to create new conversations and improve on the ones you’re already having.
2. Master Listening
Communication is an essential skill, no matter what your occupation. In order to best serve your customer base, staff, and/or community at large, you have to be great at speaking to them; however, if you aren’t actively listening, you will limit your ability to successfully communicate with others and ultimately will lose credibility as well.
Asking great questions and then writing down the “hot button” responses from those questions you’ve asked, is crucial to becoming a master at listening. My belief is that people are more likely to believe what they see than what they hear. Therefore, it’s important to take action in your listening. Whatever you do, don’t write things down to just write them down.
Write down what is important to those you are speaking to because they will see the benefits from that and feel more confident that you’re someone that is listening to them, not just appeasing or hearing them.
“The way we communicate with others and with ourselves ultimately determines the quality of our lives.” – Tony Robbins
3. You can master your personal style
The way you’re “easy to talk to” or “difficult to approach” is part of the way your personality is engineered. It’s important to understand your energy level during the communication process because it will create the impression that you’re either going to be someone others want to talk to or someone that they don’t.
Personality is an indicator of the way you interact with others and how they will treat you long-term. It can be either an asset or liability. Are you confident when speaking with others? Do they move towards you or away from you when you communicate with them?
Reverse engineer your process to learn more about yourself and how other people communicate. Be aware that the personality you have is reflective. You can observe the way others interact with you and their personality, which is an excellent way to get a sense of how you might be perceived by them.
What did you think of their interaction with you? Do you think they were enthusiastic to have a conversation with you?
4. Learn to master your tone
The conversation will determine how you react.
You can master your tone and show discipline in controlling your emotions by being in control of it. What I want you to do right now is think about two conversations that you’ve had where one went well and the second one went bad.
I can almost bet that you can identify the exact moment in those conversations where you knew it was moving in the right direction and where it had taken a wrong turn. Recording yourself talking to a prospect or customer on the phone is a great way to master your tone.
Write down all the places in the conversation in which you notice yourself changing the tone. You can use this information to quickly identify the areas where you need to change your tone.
5. Learn to transfer emotion through your ability
This is where your current state of mind, mood, and knowledge on the topic being communicated about is shifted by you to the other party you’re communicating with. When you’re around someone that captivates you, that peaks your interest, and holds your attention, it’s because they’ve created an emotional reaction from you that you want to invest more into.
At the same time, if you are around someone that frustrates you or makes you want to cut the interaction off with them, it’s because they’ve created a reaction from you where you feel that they are withdrawing energy from you.
Imagine if you were the cause of that happening to someone else? You can master your ability to transmit emotion by having a positive attitude and a grateful mind.
It’s important now more than ever that our ability to communicate with one another is transparent, in a state of reciprocity, and deposits more first into others than it withdraws. Focusing on these five skills will make you a great communicator, and you’ll be able to dominate both professional and personal relationships with precision and effectiveness.
Addicted 2 Success published the post 5 Ways to Become a Master Communicator.
Addicted 2 Success published the post 5 Ways to Become a Master Communicator.
